Adsum Insights Blog

Wise and Timeless Career Advice first 100 days / career

Even though it was decades ago, I remember it like it was yesterday.

I was 29 years old, just finishing my Ph.D. in Industrial/Organizational Psychology. While completing my degree, I was doing...

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You Have to Want the Question first 100 days / career

One of my clients is interviewing for a bigger job and he asked me to help him prepare for his interviews. As an aside, it’s gratifying for me to see someone I have been working with be...

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The Predictable Results of Being “Heads Down for the Next 100 Days” first 100 days / career

People say the darnedest things.

When taking a new job, they often tell their friends and family not to expect much of them because they are going to be “heads down for the next 90...

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Management Development and Why You Can’t Fire a Cannon From a Canoe first 100 days / career leadership: managing yourself

A few years ago, I volunteered as the Strength and Conditioning coach for a nationally ranked youth hockey team. I was, at the time, already well-versed in functional, injury prevention oriented...

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Jiffy Lube OD culture leadership: creating the strategic context

The OD toolbox is full of incredibly useful techniques for improving how organizations function. There are 360 surveys, conflict resolution strategies, team-building approaches from personality...

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Executive Presence and Duke Basketball's "Next Play!" leadership: managing yourself

Talk of Executive Presence, Power Posturing and the like is everywhere. Amy Cuddy’s TED talk on Body Language and Power has been viewed an astonishing 28M times. A recent study by Sei Jin Ko,...

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Gut the Chicken: The Problem with Generational Platitudes leadership: developing others/building teams

I was shopping for a birthday card for my son. There was one in the poke-fun-at-generational-differences genre with this old geezer on the front. The outside of the card said something like,...

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A Few Things We are Doing to Undermine Our Relationships leadership: developing others/building teams

We are all engaged multiple relationship networks:  family, extended family, neighbors, associations, hobby groups, meet-ups, religious groups, country clubs, friends, significant others,...

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Schrodinger's Cat and the Value of Uncertainty in a Continuously Connected World leadership: developing others/building teams

In 1935, Erwin Schrödinger suggested the following thought-experiment. A cat, a flask of poison, a radioactive source and a monitor are placed in a sealed box. If the monitor detects a single...

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How to Handle the "Hit in the Mouth"​ first 100 days / career

For my money, the greatest quote about strategy was not spoken by General Schwarzkopf. It is not in Sun Tzu's Art of War, nor in Musashi's Book of the Five Rings. Genghis Khan didn't say it. Nor...

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Deming Not DiMaggio leadership: delivering operational outcomes managing call centers

Call Center quality is abysmal.  And it has been for the entire forty years the call center industry has been in existence.  We can make cars with near perfect quality, but after 40...

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The AHT vs. CSAT Debate: A Possible Reframe managing call centers

There was a recent discussion in the Customer Experience Management group in response to an article by Ondra Synek entitled Why AHT is dead and how to do better.  

I would link to it, but...

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