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Even though it was decades ago, I remember it like it was yesterday.
I was 29 years old, just finishing my Ph.D. in Industrial/Organizational Psychology. While completing my degree, I was doing...
How do you get the ship out of the bottle? No ship. No bottle. No problem.
~Sensei William Gleason~
I recently attended Human Synergistics’ 2nd Annual Ultimate Culture...
One of my clients is interviewing for a bigger job and he asked me to help him prepare for his interviews. As an aside, it’s gratifying for me to see someone I have been working with be...
People say the darnedest things.
When taking a new job, they often tell their friends and family not to expect much of them because they are going to be “heads down for the next 90...
A few years ago, I volunteered as the Strength and Conditioning coach for a nationally ranked youth hockey team. I was, at the time, already well-versed in functional, injury prevention oriented...
The OD toolbox is full of incredibly useful techniques for improving how organizations function. There are 360 surveys, conflict resolution strategies, team-building approaches from personality...
Talk of Executive Presence, Power Posturing and the like is everywhere. Amy Cuddy’s TED talk on Body Language and Power has been viewed an astonishing 28M times. A recent study by Sei Jin Ko,...
I was shopping for a birthday card for my son. There was one in the poke-fun-at-generational-differences genre with this old geezer on the front. The outside of the card said something like,...
We are all engaged multiple relationship networks: family, extended family, neighbors, associations, hobby groups, meet-ups, religious groups, country clubs, friends, significant others,...
In 1935, Erwin Schrödinger suggested the following thought-experiment. A cat, a flask of poison, a radioactive source and a monitor are placed in a sealed box. If the monitor detects a single...
For my money, the greatest quote about strategy was not spoken by General Schwarzkopf. It is not in Sun Tzu's Art of War, nor in Musashi's Book of the Five Rings. Genghis Khan didn't say it. Nor...
Call Center quality is abysmal. And it has been for the entire forty years the call center industry has been in existence. We can make cars with near perfect quality, but after 40...
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